Privacy and Cookie Policy
Last updated: 11 July 2026
Evolve Property Management Ltd, trading as Evolve Stays ("we", "us", "our"), is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, the lawful basis for processing, and your rights under the UK GDPR and the Data Protection Act 2018.
1. Who we are
Evolve Property Management Ltd (Company No. 15439014). Registered address: Unit A 82 James Carter Road, Mildenhall, Suffolk, England, IP28 7DE. Email: support@evolvepropertypartners.co.uk. Phone: +44 161 524 0245. We are the data controller for the personal data we process about you.
2. Information we collect
- Contact details you provide such as name, email, phone number and address.
- Booking and guest information, including check in and check out dates, party size and stay preferences.
- Landlord and investor enquiries, including property address and portfolio details.
- Payment and identification information handled by our booking and payment providers.
- Technical data such as IP address, browser type, device information and pages visited.
- Communications you send us by email, phone, form submissions or messaging apps.
3. How we use your information
- To respond to enquiries and provide valuations, quotes or property information.
- To manage bookings, guest stays, cleaning, maintenance and check ins.
- To administer property management, landlord and investor services.
- To send service updates, invoices and important account notices.
- To send marketing communications where you have opted in, with the option to unsubscribe at any time.
- To comply with our legal, tax and regulatory obligations.
- To improve our website, services and customer experience.
4. Lawful bases for processing
We rely on one or more of the following lawful bases: performance of a contract with you, our legitimate interests in running our business, your consent (which you can withdraw at any time), and compliance with legal obligations.
5. Sharing your information
We share personal data only where necessary with trusted providers, including our booking and channel management platforms, payment processors, cleaning and maintenance teams, professional advisers, and authorities where required by law. We do not sell your personal data.
6. International transfers
Some of our providers may process data outside the UK. Where they do, we ensure appropriate safeguards are in place, such as standard contractual clauses or an adequacy decision.
7. Data retention
We keep personal data only for as long as necessary for the purposes it was collected, to comply with legal obligations, resolve disputes and enforce agreements. Booking and financial records are typically retained for at least six years.
8. Your rights
You have the right to access your data, request correction or deletion, object to or restrict processing, withdraw consent and request data portability. To exercise these rights, email support@evolvepropertypartners.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.
9. Security
We use appropriate technical and organisational measures to protect personal data. However, no online service can be guaranteed to be entirely secure.
10. Cookies
Our website uses cookies and similar technologies to provide, secure and improve our services. Cookies are small text files stored on your device.
- Strictly necessary cookies: required for the site to function, such as page navigation and form security.
- Performance and analytics cookies: help us understand how visitors use the site so we can improve it.
- Functional cookies: remember choices you make to give you a better experience.
- Marketing cookies: used by us or our partners to measure the effectiveness of campaigns and to show relevant content.
You can control cookies through your browser settings and by using any cookie preferences banner shown on our site. Disabling cookies may affect how the site works.
11. Third party services
We use trusted third party tools including Google Analytics, Meta Pixel, LeadConnector and similar platforms to run our website, forms and campaigns. Each provider has its own privacy policy which governs how they process data.
12. Changes to this policy
We may update this policy from time to time. The latest version will always be published on this page with the updated date shown at the top.
13. Contact us
For any questions about this policy or your personal data, please email support@evolvepropertypartners.co.uk or call +44 161 524 0245.